Shipping, Refunds, Exchanges & Returns
- Parts are returnable provided they have not been installed, used or damaged and are returned within 60 days of purchase. You will lose shipping (actual shipping charges if you received free shipping) and there will be a Restocking Fee of 15% on ALL returned parts. Parts returned as used or incomplete, or parts returned to a different address will receive no refund. A RMA form must accompany all returns.
- Please see the information on handling warranty issues. Parts returned as wrong part or defective will be subject to the rules above. Installed parts returned as defective or wrong, without prior approval by our staff, will not be refunded. Parts returned after 60 days will not be refunded.
- Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost.
- If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.
- Summary of Above Terms:
- NO returns will be accepted without a RMA Form
- A 15% restock fee apply for all returns
- NO returns will be accepted after 60 days.
- Merchandise MUST be in new condition.
- All freight must be pre-paid by the customer.
- SHIPPING IS NON-REFUNDABLE You will lose shipping (actual shipping charges if you received free shipping)
- Part must be new, uninstalled, in original box
- We offer the highest quality parts available, but in some rare cases there are manufacturer’s defects. If you have a defective item under warranty we offer options to make warranty service easier for you. In most cases you have the following options for warranty service:
- You may return the warranty item to us for a replacement and pay just a shipping charge for us to reship it to you
- You may pay for a new item and have a replacement item sent in advance. Then you may return the warranty item to us and you will be refunded less the cost of shipping (actual cost if free shipping)
- Your original invoice serves as your proof of warranty so make sure you keep it
- Part that are covered under warranty will be exchanged for the identical parts
- For parts that arrive defective see the policies below
- This warranty process does not apply to Catalytic converters
Parts Damaged in Shipping, Parts Received Defective and uninstalled and Parts Sent in Error
- If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error: In cases were items shows damaged in shipping, received defective or sent in error we need to have pictures emailed to us to verify the mistake
- We will provide a replacement or refund for any such item returned within 60 days of the original ship date. After 60 days we cannot accept the item back
- If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.
- Exchanges for unlike parts require a refund and new purchase.
- We will also pay for return shipping to us for a part sent to you in error or damaged in shipping. If you believe you qualify and want us to pay for return shipping, call us at 1-800-209-9598 before attempting to return the part. C.O.D. shipments will not be accepted.
ALL OF THE ABOVE POLICES APPLY TO ALL ITEMS EXCEPT CONVERTERS AND EXHAUST
CONVERTERS AND EXHAUST MAY ONLY BE EXCHANGED AND NOT RETURNED FOR A REFUND
- To return your core for credit, first drain all fluids from the part. Then seal the core in the plastic bag included in the new part's box.
- Place the return shipping label on the outside of the box and mail it.
- Returns are processed everyday as they are received and inspected.
- You may expect refunds to be issued within 10 days of returning an order.
- Depending on your bank's / financial institution's processing time, you may expect to see the refund in your account between three to thirty days from the time it is issued by our company
Shipping and Delivery
- We will attempt to ship your item within 2-3 BUSINESS DAYS after payment has been received.
- Exhaust system orders may take an additional day for processing due to the complexity of the parts.
- We do not ship to any destinations that are not specified in our listings. This includes Countries besides the US, APO/FPO, PO Boxes, Puerto Rico and shipping to Alaska and Hawaii may be subject to higher shipping rates.
- Many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country.
- Please note on some items delivery time may be longer than expected because of back orders, if you are in a rush please consult us first to make sure it is in stock.
ALSO WE RECOMMEND THAT ALL PARTS BE INSTALLED BY PROFESSIONALS, LABOR FOR ANY WORK IS NEVER COVERED REGARDLESS OF WHAT THE ITEM PURCHASED WAS.
Catalytic Converter - California
• Please note that we are not allowed to ship any catalytic converters to the state of California unless otherwise stated in our listing due to CARB
We are dedicated to providing quality products along with excellent customer service.
Thank you for you business and we hope you purchase from us again
- Please click here to download the return form
- Fill out all appropriate information